Privacy Policy

Last Updated: February 16, 2025

Introduction

We value your trust in Almadah Store in the Kingdom of Saudi Arabia.

Almadah Store respects the privacy rights of all customers. Providing our services requires collecting and processing some user data. The store’s owner, through the Almadah Store management, handles and processes your data. We have prepared this policy to detail the guarantees we provide regarding data collection and usage, the types of data collected, how it is managed, used, and considerations about disclosure, as follows:

1. Definitions

In this policy, unless context requires otherwise, the following terms have the meanings set out below:

"Almadah" or "the Store" or "we": refers to Almadah Store, www.almadah.com, owned by Raml Abhur for Building Materials, CR No. 4030531916, Kingdom of Saudi Arabia.
"User" or "you": means any person who visits, uses, registers with the Store, enters into agreements with us, or lists/buys products through the Store.
"Seller": any individual, business, or outlet listing products for sale online through the Store, subject to the applicable terms and conditions.
"Customer": any person purchasing seller products offered through the Store.
"Products": all products offered by sellers on the Store, including electrical tools, construction materials, plumbing, décor, cleaning tools, gardening, and others.
"Order": the collection of products purchased by the customer, requested for shipment, and paid for according to the Store’s payment policy.
"Laws": laws applicable in the Kingdom of Saudi Arabia.
"Policy": this document and all terms and conditions contained herein.
"Data": all data collected about the user during registration, usage, payment, shipping requests, or provided at any time, including automatically collected device data.

2. Data We Collect About You

Almadah may collect and process some of your data as follows:

Seller registration data: store name, city, district, location on Google Maps, mobile number, email, store description, and documents (ID copy, commercial registration or equivalent).
Customer registration data: name, email, password.
Payment data provided by the customer, including Visa, MasterCard, or Mada. We handle payments via a payment gateway and process cash on delivery or in-store payments.
Seller payment data for receiving dues as per commission and payment policy.
Shipping data from the customer: address and contact details for delivery.
Return/exchange data: purchase date, reasons, contact info.
Order data: order number, date, delivery date, product details, quantity, price, and other legally required info.
Data provided during user communication with the Store.
Data given when promoting products or submitting offers.
Data provided when reporting issues using the Store.
Data given when contacting customer service.
Data provided when submitting service reviews.

3. Cookies Policy

Cookies are small text files stored on your device when accessing the Store or our website. They do not contain viruses or spyware. Cookies are used to:

Provide information and assist in error identification and fixing.
Help you find information during Store use.
Remember pages and forms visited.
Improve your Store experience on repeat visits.
Some cookies are from third-party content providers (e.g., YouTube) which we do not control.
You may change cookie preferences via your device settings.

4. Limits on Use of Your Personal Data

We use your personal data to:

Enable product purchase and optimal service use.
Verify your contact details.
Facilitate and process payments.
Deliver products and coordinate with delivery services.
Manage returns and exchanges.
Handle inquiries, complaints, and feedback.
Conduct surveys.
Provide information and offers tailored to your interests.
Internal business improvements.
Personalize content and advertisements.
Manage contests and promotions.
Communicate policy changes or government-related communications.
Comply with legal and regulatory obligations.
Other purposes disclosed when data is collected with your consent.

5. Data Protection Guarantees

We retain your personal and financial data as long as needed for your transactions.
We do not share your data with third parties except as legally required or with your consent.
We safeguard records containing your data using appropriate security measures.
We never sell or trade your personal data.

6. Disclosure of Your Data

You authorize us to disclose your data:

To our employees and affiliates for processing and service provision.
To sellers for billing, sales, and product delivery.
To contracted delivery companies and their representatives.
To payment gateway providers for payment processing and verification.
To Saudi tax authorities for VAT compliance.
In case of business asset sales or partnerships.
To protect rights, property, or safety of the Store, staff, or others.
To comply with legal obligations or court orders.

You acknowledge that internet transmission is not completely secure, and we pledge within legal limits to protect your data confidentiality.

7. Party Obligations

Each party is responsible for their data and commits to confidentiality.
Parties must not disclose Store operational data without consent.
Parties avoid collecting other users’ data improperly.

8. Changes to This Policy

We may update this policy at any time and will post notices and update the effective date.
Continued use after changes means acceptance.
If you disagree, stop using the Store immediately.