return policy

Return Policy on Almadah Platform

At Almadah, we are committed to providing a smooth and trustworthy shopping experience for all our customers. Therefore, we have a clear return policy that applies to:

• Products sold directly by the official Almadah store.

• Products sold by third-party sellers on the platform, where each seller has their own return policy.

1. Return Policy for Products Sold by the Official Almadah Store

The following policy applies to these products:

A. Returns of Non-Defective Products (Customer’s Choice)

• Customers may request to return or exchange non-defective products, provided they are in their original packaging and in the same condition as received, within 3 days from the date of receipt.

• The customer must not open the internal packaging of the product (external packaging may be opened).

• The customer is responsible for shipping costs and any payment gateway fees, if applicable.

• Returns are not accepted for the following product categories: copper, wires, cables, cement products, wholesale items, and similar.

• All accessories and gifts received with the product must be returned in their original packaging.

• The original purchase invoice must be provided when requesting a return or exchange.

B. Returns of Defective or Non-Conforming Products

• Customers may request to return or exchange products if they are defective or do not match the specifications advertised on the product page, provided the products are in the same condition as received and the defect is not caused by customer misuse.

• All accessories and gifts received with the product must be returned in their original packaging.

• The original purchase invoice must be provided when requesting a return or exchange.

C. Return or Exchange Review

• In case of a defect, the store will inspect the returned product. If it is found that the defect resulted from customer misuse or violation of the policy terms, the store reserves the right to reject the return or exchange request or charge the customer for the damages.

• If the store rejects the return or exchange request due to customer fault and the customer refuses to reclaim the product, the store may dispose of the product after 24 hours from the rejection date.

D. Costs and Refunds

• If the return or exchange is due to customer preference (no defect), the customer bears all shipping and return costs. Refunds will be processed within 14 days from the invoice date, using the original payment method.

• If the return or exchange is due to a product defect or non-conformity, the store will bear all shipping and return costs. Refunds will be processed within 14 days from the invoice date, using the original payment method.

• In case of product exchanges, any price difference between the original and new product will be applied, in addition to the above terms regarding shipping costs.

2. Return Policy for Products Sold by Sellers on the Almadah Platform

• Each seller must specify their own return policy for their products.

• The seller’s return policy must be clearly displayed on the seller’s page or the product page.

• If no seller-specific return policy is provided, the general Almadah return policy applies as a default guideline.

3. General Notes

• Customers should contact customer support to initiate any return or exchange request and will be guided according to the product type and seller.

• We recommend reviewing the seller’s return policy before completing any purchase.